Shipping Policy

nexzumo ships from KDSDJ LLC, 1506 HAI TON DR, GROVETOWN, GA 30813, United States.

Destination

Continental United States only. Excluded: Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands, Marshall Islands, Micronesia, military addresses and PO Boxes. International delivery is unavailable.

Timing and fees

Processing: 1–2 business days, excluding weekends and holidays. Standard transit: an estimated 5–8 business days after dispatch. Standard shipping is free. UPS, FedEx, USPS or equivalent carriers handle delivery. Expedited services, when offered, show fees at checkout. Applicable taxes appear at checkout.

Weather, carrier disruption and peak periods can affect transit. If dispatch is delayed, we will explain revised timing and offer consent to wait or cancellation with a prompt refund.

Tracking and delivery issues

We email tracking after dispatch. Contact help@nexzumo.com if tracking has not updated within 48 hours. Check your address carefully; incorrect details can cause delays or loss. Request corrections before dispatch.

For a delivered-but-missing parcel, check neighbors and safe-drop locations, allow 24–48 hours, then contact us for claim assistance. Carrier-confirmed delivery loss is excluded from our coverage, subject to statutory rights.

For item damage, see our Return & Refund Policy.