Frequently Asked Questions

How can I choose the right luggage?

Start with your trip length and airline allowance. Compare the product's listed external dimensions, including wheels and handles, with your airline's current rules. A size label alone does not guarantee airline acceptance. Our luggage guide explains the main categories.

Where do you ship?

We deliver within the continental United States. See our Shipping Policy for timing, restrictions and fees.

Can I inspect my luggage at home?

Yes. Indoor checks are allowed. Keep the packaging and accessories, and review the return conditions before using it for travel.

How do I request a return or warranty service?

Email help@nexzumo.com with your order details and any relevant photos. Read our return policy and limited warranty.

How can I track my order?

Use the order-status link in your confirmation email. Our tracking guide explains where to find updates.

Can I change or cancel an order?

Email us promptly. We will check its fulfillment status and explain the available options under our cancellation policy.

Which payment methods are available?

The options enabled for your checkout are shown before payment. See our Payment Policy.