Return & Refund Policy

Direct nexzumo.com orders: request a return/exchange within 30 days of delivery. Indoor checks are allowed; change-of-mind items must remain resalable, without travel use, with original packaging and accessories.

Start a request

Email help@nexzumo.com with your order, item, refund/exchange preference, replacement choice, issue details and any photos. Wait for our prepaid label before returning to 1506 HAI TON DR, GROVETOWN, GA 30813, United States. Keep tracking and your drop-off receipt.

Costs and cancellations

Eligible returns have no shipping or restocking charges. Eligible exchanges ship both ways free, subject to stock; price differences are collected or refunded.

Stopped pre-dispatch cancellations receive full refunds without fees. After dispatch, we request interception free; success is not guaranteed. Refunds follow the parcel's return, or an eligible return after delivery.

Issues and refunds

Defects, wrong items and delivery damage receive cost-covered resolution regardless of packaging. Travel use, missing packaging/accessories or unrelated damage need individual review; fees are explained first. Items explicitly marked non-returnable before purchase are excluded from change-of-mind returns.

Approved refunds cover the returned item's paid amount without eligible-return deductions, issued to your original payment method within 5–7 business days after receipt and inspection. We email confirmation; bank posting can take longer. Statutory rights remain.